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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of dayanna “gueritaa” valdez

dayanna “gueritaa” valdez

June 10, 2025

5  out of  5
rating by dayanna “gueritaa” valdez
"Liz is amazing, she was able to help and accommodate to my needs."
We responded:
"Thank you for the wonderful 5-star review! 🌈 We're delighted to hear that Liz was able to assist you and accommodate your needs. 🙌 Your feedback truly inspires us! We can't wait to have the pleasure of serving you again soon! 🥳💼 Your local LMSF Team!"
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Viridiana Sagreiros

June 5, 2025

5  out of  5
rating by Viridiana Sagreiros
"Really happy with the service, called in regarding my bill and Victoria kindly help me out and before I even got to the office she had already had it solve. She also helped me with some other inquiries about had with then 20 min every thing I need it was resolved, Love it!! Great service 100% recommend."
We responded:
"Thank you so much for your wonderful 5-star review! 🌟 We’re delighted to hear that Victoria was able to assist you so effectively with your bill and other inquiries. It's great to know that everything was resolved quickly and to your satisfaction! We look forward to serving you again soon! 😊❤️ Thank you from our Lupe Martinez State Farm Agency!"
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Esther Barcenas

June 5, 2025

5  out of  5
rating by Esther Barcenas
"He estado en las dos oficinas de Lupe Martínez y en las dos el servicio es increíble! Es mi primera vez en la oficina de Willis y me gustó mucho la atención. Gracias a Sonia y Victoria!"
We responded:
"¡Muchas gracias por tu excelente reseña! 🌟 We are glad to know that your experience at our Lupe Martinez State Farm Agency has been incredible and that you received exceptional service from Sonia and Victoria. Your satisfaction is our top priority, and we truly appreciate your kind words! ❤️ We can't wait to welcome you back soon! Thank you for choosing us! 🎉"
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nate

June 3, 2025

5  out of  5
rating by nate
"Liz was amazing!! She helped me and my family get car and life insurance for so cheap!! She was so sweet and helpful"
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Edwina Ho

June 3, 2025

5  out of  5
rating by Edwina Ho
"Victoria was pleasant and Andrea was very helpful! I look forward to our new relationship!"
We responded:
"Thank you for your fantastic review! 🌟 We’re so proud to hear that Victoria and Andrea left such a positive impression on you. Their commitment to delivering exceptional customer service truly sets them apart, and we're grateful to have them on our team! 😊 We’re excited to welcome you to our community. ✨ Your Lupe Martinez State Farm Team"
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Prophetess Renaulda Bass

June 3, 2025

5  out of  5
rating by Prophetess Renaulda Bass
"Liz provided me with outstanding customer service. She was very responsive, knowledgeable, friendly and professional. She took her time with answering all of my questions. She truly goes above and beyond!"
We responded:
"Thank you for the amazing 5-star review! 🌟 We're delighted to hear that Liz went above and beyond to provide you with outstanding service. Her friendly and professional approach is what we strive for! 😊 Your feedback means a lot to us, and we can’t wait to assist you again in the future! 🙌💙 Your local LMSF Team."
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Jessica Lamas

June 2, 2025

5  out of  5
rating by Jessica Lamas
"Liz with Lupe Martinez -State Farm went above and beyond to provide me with the best experience ever. I was impressed by the professionalism, friendliness and willingness to help meet my needs. Liz was prompt in responding to all the questions I had. I highly recommend Lupe Martinez."
We responded:
"Thank you for taking the time to share your experience! We’re delighted to hear that Liz went above and beyond to ensure you received the best service possible. 🌟✨ Her professionalism and dedication to helping our clients are truly what set us apart. 😊 We appreciate your kind words and your recommendation! Your Lupe Martinez State Farm Team"
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Brianna Gramillo

May 29, 2025

5  out of  5
rating by Brianna Gramillo
"I highly recommend Lupe and her team. Andrea helped me and made everything easy to understand."
We responded:
"Thank you so much for your glowing review! 🌟 We're ecstatic to hear that Andrea was able to assist you and make the process easy to understand. Your recommendation means a lot to us! 😊 If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We’re here to help! 🙌✨ Your Lupe Martinez State Farm Team "
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Oscar Diaz

April 14, 2025

5  out of  5
rating by Oscar Diaz
"Highly recommend this place there super cool and they explain everything to my understanding."
We responded:
"Thank you so much for your fantastic review! 🌈 We’re elated to hear that you had a great experience with us and that our team was able to explain everything clearly for you. Your kind words mean a lot to us! 😊 We strive to create a welcoming atmosphere and ensure everyone feels comfortable and informed. We can’t wait to see you again soon! 👍✨ Your local LMSF Team!"
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Jocelyn Reyes

April 2, 2025

5  out of  5
rating by Jocelyn Reyes
"I worked with Perla to get my current State Farm plan transferred to Texas. I was initially very stressed and overwhelmed by it all because I recently moved to Texas and have never had my own policy before. Perla was so kind, informative, and a genuine person who made the process so much easier. She was so personable and worked to get me the best coverage to fit my financial goals. I would recommend working with Lupe and Perla any day!"
We responded:
"Thank you so much for your heartfelt review! 💖 We're so glad to hear that Perla was able to support you during your transition to Texas. Moving can be overwhelming, and it warms our hearts to know that she made the process smoother for you. 😊 We appreciate your recommendation and are here for you anytime you need assistance. Welcome to Texas and thank you for being a part of our family! 🌟Your Lupe Martinez State Farm Team!"
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Katy Jackson

March 20, 2025

5  out of  5
rating by Katy Jackson
"I highly recommend State Farm. My agent was Lesley and she was absolutely amazing. She helped my husband and I get the insurance we needed at a highly affordable rate.Also, Was the best quote I could find and I’m honestly so glad I chose to go through with it. She made sure we understood everything and was available even after our phone call to help us with anything we needed. Her customer service is 10/10 thank you Lesley"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Lesley and how she was able to assist you and your husband in finding the right insurance at an affordable rate. It's great to know that she provided excellent customer service and continued to support you even after your initial call. We truly appreciate your recommendation and are so glad you chose State Farm."
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Derek Mahaffey

March 20, 2025

5  out of  5
rating by Derek Mahaffey
"Highly recommend Lupe and his team! They have helped me beyond measure and have treated me like family. Best in the business!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Martinez, and the team have made such a positive impact on your experience. Treating our clients like family is our top priority, and it's wonderful to know that we’ve succeeded in doing so for you. We truly appreciate your recommendation and look forward to continuing to support you in the future!"
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Dulce Lopez

March 5, 2025

5  out of  5
rating by Dulce Lopez
"Love Andrea she explains to you very well love State Farm ❤️❤️❤️"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Andrea has provided you with such great service. At State Farm, we strive to ensure our customers feel informed and valued. Your kind words mean a lot to us! ❤️ If you have any more questions or need assistance, don't hesitate to reach out."
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Celeste Villagomez

March 5, 2025

5  out of  5
rating by Celeste Villagomez
"Every time I call I’m greeted very professional and they are very nice people. Perla helped me with what I needed and made sure everything was sorted out. :)"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with Perla and our team. Providing professional and friendly service is our top priority, and it’s great to know we met your expectations. If you need anything else in the future, don’t hesitate to reach out. We’re here to help! 😊"
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Sally Pena

February 20, 2025

1  out of  5
rating by Sally Pena
"StateFarm is an amazing company and I’ve been using them for years but this office is an absolute nightmare. They will flat out lie to you and make all sorts of promises and then ghost you for weeks. Stay far away from this place at all cost!"
We responded:
"Thank you for sharing your feedback. We're sorry to hear about your experience with our office. We strive to provide excellent service to all our customers, and it’s concerning to hear that we fell short in your case. Your comments about communication and follow-through are important to us, and we would like to address your concerns directly. Please consider reaching out to us so we can work towards a resolution and regain your trust. Your satisfaction is our priority."
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vaniiꕤ

February 18, 2025

5  out of  5
rating by vaniiꕤ
"Special thanks to Lesley for listening to my insurance needs, explains coverage really well. Friendly office!"
We responded:
"Thank you for your fantastic 5-star review! We’re delighted to hear that Lesley took the time to listen to your insurance needs and provided clear explanations of your coverage. Our team is dedicated to creating a friendly atmosphere, and it’s great to know that you felt welcomed in our office. We’re here to help!"
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noah julian

February 13, 2025

5  out of  5
rating by noah julian
"I have been sick for a week and a half. Had to be hospitalized twice not to mention i couldn't. Even be the for my child's birth."
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Tony 1

February 6, 2025

1  out of  5
rating by Tony 1
"I have been using statefarm for over 7 years now and never had a single issue until I switched to this office. They are very dishonest and have terrible customer service. After you get insurance with them good luck trying to get any help, they will just keep giving you the runaround for weeks"
We responded:
"Thank you for sharing your feedback, and we sincerely apologize for your experience at our office. We take your concerns about communication and professionalism seriously, and we are committed to addressing them. Your loyalty to State Farm over the years is greatly appreciated, and we would like the opportunity to make this right. Your satisfaction is important to us, and we hope to regain your trust. Thank you again for your feedback."
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Marisol Martinez

January 30, 2025

5  out of  5
rating by Marisol Martinez
"Andrea M. and the team at Lupe Martinez State Farm are amazing! Super friendly, professional, and always quick to help. Highly recommend!"
We responded:
"HI Marisol! Thanks so much for giving Andrea M this awesome review! She certainly is amazing! Thanks for your recommendation to our Lupe Martinez State Farm agency!"
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Tony Ruiz

January 27, 2025

5  out of  5
rating by Tony Ruiz
"Thank you Helen for answering all of my questions and making the process of switching insurance so easy. 100% recommended."
We responded:
"Hi Tony! Thank you for your wonderful feedback! We’re delighted to hear that Helen was able to answer all your questions and make the insurance switching process easy for you. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future! -The Lupe Martinez State Farm family!"
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Therese Pringle

January 15, 2025

5  out of  5
rating by Therese Pringle
"My son had an issue with a claim being resolved due to unprecedented circumstances beyond his control. After contacting Lupe Martinez- State Farm Agency, and speaking with Liz Rubio in claims, she helped get it resolved in a prompt manner. Ms. Rubio returned our phone calls and kept us informed. Very professional and courteous. Great customer service! Thank you!"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Liz was able to assist you and resolve the claim promptly. Providing excellent customer service is our priority, and we appreciate your recognition of their professionalism. If you need anything else, please don’t hesitate to reach out!- The Martinez Agency team"
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giselle victoria

January 6, 2025

5  out of  5
rating by giselle victoria
"Andrea was very helpful when reviewing my insurance policy. Also helped us lower our rate while also being able to maintain our current policies for the vehicles. 10/10 recommend"
We responded:
"Thank you for the great feedback! We're so pleased to hear that Andrea provided valuable assistance in reviewing your policy and finding ways to lower your rate while maintaining your coverage. Your recommendation is greatly appreciated, and we’re here for any future needs you may have!- The Lupe Martinez State Farm team"
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Stephanie Hammond

November 21, 2024

5  out of  5
rating by Stephanie Hammond
"Thank you so much for coming to BMS and talking with our kiddos. you did great job. showing them it doesn't matter where you come from. you can be anything if you work hard and don't give up. Thanks again for your time. also tell your works. thank you as well. have a Bless Day"
We responded:
"Hi Stephanie- Thank you from the bottom of my heart for your kind words and allow us you use your classroom for the great event! It was truly a pleasure to visit BMS and connect with the kids. I'm so glad to hear that my message resonated with them. It's important for young minds to know that their background doesn't define their future, and I hope they feel inspired to chase their dreams. I will definitely pass along your gratitude to my team as well; their support made this experience possible. Please keep me in mind for any other community events in the future—I would love the opportunity to engage with the kids again! Wishing you a wonderful day filled with blessings! Warm regards, Lupe Martinez, Agent Owner"
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Julian Ramirez

November 8, 2024

5  out of  5
rating by Julian Ramirez
"Lesley and the office are very welcoming and understanding when it comes to explaining my insurance."
We responded:
"Thank you so much for your kind words! 🌟 We're thrilled to hear that Lesley and our team made you feel welcome and helped you understand your insurance better. Your satisfaction means the world to us! If you have any more questions, we're always here to help. 😊💖"
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Maria Cuellar

October 22, 2024

5  out of  5
rating by Maria Cuellar
"Muy buena atención y muchas gracias a Andrea k me explicó muy vien todo"
We responded:
"¡Muchas gracias por tu clasificación de 5🌟! Nos alegra saber que la atención de Andrea fue de su agrado. 😊 Si necesita más ayuda, ¡aquí estamos! ¡Esperamos ver la pronto! 👋💖"